Summary
🛠️ Troubleshooting Steps: Clean the sensor and roller, check for debris, and run the label study to realign printing.
⚙️ Steps to Realign Printing: If issues persist, repeat the process or contact technical support for further assistance.
Detailed Step-by-Step Summary: Print Misalignment
Identifying Print Misalignment
- Symptoms: Print misalignment can occur when the printer either prints a blank label or multiple labels before the intended label is printed.
Step 1: Cleaning the Sensor and Roller
- Remove the Label Roll: Start by lifting the lid of the printer and taking out the label roll.
- Clean the Sensor: The sensor, located between two screws, detects the gaps between labels. Use an alcohol wipe or probe wipe to clean the sensor, ensuring no food, grease, or dirt is present. A dirty sensor can cause the printer to misread the gaps, leading to misalignment.
- Clean the Roller and Cog: Additionally, clean the top roller and the white cog on the left side of the printer. Ensure they are free of any debris.
Step 2: Running the Label Study
- Access Printer Settings: Press the circle at the bottom of the screen to return to the Android menu, then go to “Settings” and scroll down to “Sunmi Printer.”
- Run Label Study: Select the printer and click on “Label Study.” This process allows the printer to learn where the gaps between labels are and should result in proper alignment.
- Test Print: After completing the label study, do a test print to ensure that the labels are correctly aligned.
Step 3: Additional Troubleshooting
- Repeat if Necessary: If misalignment issues persist, repeat the cleaning and label study process.
- Contact Support: If the problem continues, contact technical support for further assistance.
By following these steps, you can troubleshoot and resolve print misalignment issues, ensuring that your labels are printed correctly and efficiently.