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Resetting device PINs On Backoffice

 

Summary

🔒 PIN Reset: Reset device PINs via the web portal in case they are forgotten or need updating.

⚙️ Process: In the backoffice, access the “My Venue” or the "Devices" page. Click the three dots on the device you wish to change the PIN of, and press "update pin".

 

Detailed Step-by-Step Summary: Resetting Device PINs

Introduction to Device PIN Resetting

  • Purpose: If you get logged out of a device or receive a replacement, you may need to reset the device PIN to regain access.

Step 1: Accessing the Backoffice

  • Log In: Begin by logging into the web portal with an appropriate account.
  • Navigate to My Venue: Go to the “My Venue” section at the bottom of the portal to access device settings.
  • Navigate to Devices: Go to the “Devices” section in the left panel of the portal to access device settings.

Step 2: Finding the Device Code

  • Locate Device: Select the device for which you need to reset the PIN. The device code, such as “21063,” will be listed for easy reference.

Step 3: Updating the PIN

  • Resetting the PIN: Click on the three dots next to the device name and select “Update PIN.” Enter the new PIN, such as “1111,” and click “Submit.”
  • Testing the New PIN: On the device, enter the new PIN to log in and verify that the reset was successful.

By following these steps, you can easily reset the device PIN through the web portal, ensuring that you maintain access to your devices and can update security settings as needed.