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Device Issue Support

Quick-fixes for if you are having trouble with your device, ranging from damage to printing problems.

Print looks faded on the label

Print Fade

Device isn't charging properly

Charging issue fix

Device is damaged

Screen or casing damage

Labels aren't tearing off properly

Solution - Check Serrated Blade

Print looks mis-aligned on the label

Device lid not closing properly

Device isn't printing labels

Problems with the app