Screen or casing damage

If the device has been dropped in water, on the floor, or damaged from heat, we'll need to receive it back and inspect in our repair facility.

The following is classed as accidental damage:

• Screen damage:
  • Cracked screen
  • Distorted colours on the display (e.g: lines, blotches)
  • Black sections
• Casing damage:
  • Cracks on the main body of the device
  • Melted plastic (warping of the casing)
    
    

As this would classify as accidental damage, it is likely there will be a fee for the repair, however this will be confirmed upon inspection.
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In the meantime we will provide you with a replacement device.